Shipping policy

Cooperated UK Local Express

(1)Royal Mail Large Letter / Whistl Large Letter for less than 2.5cm thickness and weight less than 0.7kg

(2)Royal Mail Track 48H (2days)/Hermes Track 2 days / Whistl Yodel 2 days for large than 2.5cm thickness and weight less than 1.3kg.

(3)Parcelforce next day for purchase over £30 in UK general area only.

Note:

There is a shipping service on each item page. We may change the courier for some special reason. But won’t degrade the service.

2.Post Charge

(1) Free delivery for whole UK for less than 1.3kg parcel.

(2) We are not able to ship to Jersey since the 15, Dec. 2022.

(3)If the parcel weight over 1.3kg, Free delivery to UK General Area, but for some Remote Areas we will charge extra postage. There is an extra postage added automatically when checkout.

Extra postage charge for below area:

Outer Hebrides/Shetland

Northern Ireland

Channel Islands

Scottish Highlands and Islands

Scilly Isles

Isle of Wight

Isle of Man

weight / Area	General Area	Outer Hebrides, Shetland	Northern Ireland	Channel Islands	Scottish Highlands and Islands	Scilly Isles, Isle of Wight, Isle of Man
0-1.3kg	£0	£0	£0	£0	£0	£0
1.31-15kg		£6	£5	£8	£6.8	£6.8
15.01-30kg		£20	£15	£24	£22	£22
30.01kg+		£38	£32	£50	£45	£45

Tracking and Delivery

(1)Royal mail Large Letter service / Whistl Large Letter service (with tracking number but no tracking details, if receiver said not receive parcel, please contact us with proof and we will help to solve it.)

Lead time: 3-7 business days (working days) delivery time except weekends and holidays

Track and trace here:

https://www.royalmail.com/track-your-item#/

https://trackmyitem.whistl.co.uk/

(2) Royalmail Track 48H service (with tracking number and tracking details)

Lead time: 2 days delivery time except weekends and holidays .

Track and trace here:

https://www.royalmail.com/track-your-item#/

(3) Hermes (Evri) 2 days / Whistl Yodel 2 days (with tracking number and tracking details)

Lead time: 2 days delivery time except weekends and holidays .

Track and trace here:

https://www.hermesworld.com/en/

https://www.evri.com/track-a-parcel

https://trackmyitem.whistl.co.uk/

(4) Parcelforce (with tracking number and tracking details)

Lead time: Next day delivery except weekends and holidays (UK general area only) .

Track and trace here:

https://www.parcelforce.com/track-trace

4.Tracking number updates

(1)For the orders placed before 9:30a.m GMT (10 a.m in Summer time) will be processed same working day and the tracking number will be updated same working day (except weekends and holidays).

(2)For the orders placed after 9:30a.m GMT (10 a.m in Summer time) will be processed next working day and the tracking number also will be updated next working day.

(3)Tracking number will be uploaded to your orders ever working day in the noon time. If not tracking number uploaded in time, please contact us to get reason.

Tips:

(1)Parcelforce next day for purchase over £30 in UK general area ONLY.

(2)UK local warehouse. Dropship to the whole UK country ONLY.

(3)If the item is shipped by Royal Mail large letter service, we will update it to TH48 2 days service when there are 3pcs in one order.

(4)If no tracking number updated in time, please contact us with the order number.

Any questions, feel free to contact us. Email: sales@familygift.uk